
Fretz RV Buyers Order Form
3479 Bethlehem Pike
Souderton, PA 18964
Phone: 215-660-3732
3479 Bethlehem Pike
Souderton, PA 18964
Phone: 215-660-3732
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From beginning to end Bronson made sure I had a positive experience buying my first camper! He even arranged for delivery and setup for us! 10/10 highly recommend!
Purchased a new Winnebago Micro Minnie from Fretz. Salesman, joe Hooven, was knowledgeable, patient, and great to work with. Closing, delivery, and hookup with a weight distribution hitch was fast and easy with good information and instruction. Very pleased and grateful for the experience and service.
My wife and I recently purchased a 2024 Jayco Eagle 28.5 RSTS fifth wheel camper from Fretz's. Our sales consultant Mary Stevens was absolutely fabulous throughout the entire process. Her product knowledge was excellent as well as her access to resources to address any technically specific questions that we had. What impressed us the most was once the purchase process was done, both Mary and Fretz's in general made it clear that if we had any product questions or issues/concerns with our camper, that they would be more that happy to assist. We can't wait to take our first trip!! Thank you!!!
My wife and I are new to RVing. We rented a RV to tryout before making any decisions to purchase. Our salesman, Lou Levine, was extremely helpful and a pleasure to deal with during the whole process. He took the time to answer our (many) questions and to explain the workings of the Roadtrek van we rented. Lou even walked our dog for us when we returned the van so we could unload our belongings back into our car..lol. Overall, a great experience with Lou and Fretz RV!
Purchased 2021 winabago from Al papa last week. A few issues at 1st and I became a little jumpy. I must say Al and Eric,Gary,and Pete responded so well it made me feel a bit to cranky. These guys are really solid. I previously purchased my trade at the place next next door where I was also very satisfied. They were a tough act to follow and the guys at Fretz did just great. my salesman was Al. He’s a perfect gentleman. a good town to buy an rv
Wonderful experience for these 1st time campers! Fretz is a very friendly and fair RV dealership. We had finally decided on a Leisure Travel motorhome, and they are the closest dealers to us (2.5 hours away). Jerry walked us through all of the models, answering all of our 1000 questions with humor and patience. Delivery day he spent 3 hours with us going over the systems. The whole closing was a fun experience. Highly recommend Jerry Gonzalez and Fretz RV!
Fretz RV’s Service department was very responsive to all my questions reference technical instructions to the maintenance that they had completed. They were also flexible when I picked up the trailer after maintenance completion.
Great service and great staff
Lou was extremely helpful in guiding us towards RV choices that best accommodated my mobility needs. Lou was informative & helped us navigate decisions without any sales pressure (something I greatly appreciated). Today was delivery day & Jim transported the RV to our back yard; Jim’s planning, patience & execution were amazing. I’m looking forward to living in the RV during our extensive home renovation!
Great experience...a lot of choices and great prices
we had a great experience at fretz! mary, our salesperson was attentive and picked up on our needs right away with no pressure to buy! she was thorough and open to any questions which she answered knowledgeably. the entire process was simple and we would highly recommend fretz! btw, their service department is top notch also!
Can’t say enough about my positive experience at Fretz Rv. The president Steve Fretz was outstanding. He was very responsive with all my questions through e-mails and phone calls. His knowledge of RV’s and professionalism was consistent throughout through all my interactions with him! From the start to the end of my dealings with Fritz RV I was treated with the up most respect and care. His staff was very friendly and was there to help with any questions and concerns that I had. Fretz RV consistently demonstrated sincere concern for their customer to get the best quality product. Steve definitely puts his customers first. Best RV experience I have ever had! Thanks to all the Fretz Rv staff. Top notch company!
I was able to call and request to have our RV winterized on a days notice. This was very much appreciated. It only took an hour to perform so we were able to wait for it while the work was being done.
Did all repairs. Went over all our service questions.
Excellent sales and service department!
Lou Levine made the purchase of our new to us RV a pleasure. Lou was great on buyer representation during negotiations and got us into our dream RV that we didn’t think was possible. He was extremely quick to answer questions and really kept us very informed of each stage of the buying process. Thanks again Lou!
So thankful to my salesman Joe Hooven!! He made my first RV purchase a great experience with no regrets. Everyone else is also kind and helpful. They delivered and set up my camper, assisted me every step of the way, and continue to be there any time I have a question.
My wife & I recently bought a class B RV from Fretz. This was our first experience with Fretz RV. I can confidently say it was an outstanding experience. We have bought from Camping World and General RV in the past. Fretz is miles ahead of those organizations! Our Salesperson Mary was fantastic. She was patient, very knowledgeable, friendly and very responsive in answering follow-up questions. We felt comfortable throughout the process and thanks to her help we confidently purchased our dream RV (2025 Pleasure Way Ontour 2.0). Her associate Lou was fantastic, as well as Brian in Finance. If you want a great personalized experience from a family/employee owned business that cares about their customers, then I highly recommend Fretz RV and Mary Stevens.
I want to say thanks to Henry in parts! I was in need of a special part for a Winnebago and he went above and beyond to make sure we had it, and it came sooner than I expected. Thank you!
We drove nearly a 1000 mi to purchase our new 2025 Pleasure-Way Ontour 2.2 This dealership is getting business done right👍 Thanks again & Shout out! to Mark (...the perfect man) and Eric (...the truth teller) @ age 73, we are definitely "life long" Fretz customers! ¯\_(ツ)_/¯
What a great experience we had at Fretz RV Sales in Souderton PA We bought our C. Class winnebago there and cannot say enough about the people that work there. We would like to thank Chris Stricker and Pete Polloni for taking such wonderful care of us. You cannot meet nicer people than these two men. They made our purchase a great experience!
This is the second purchase from Frets RV. The first was a 2012 Jayco X17Z and purchased new. We were very happy with the build quality of Jayco. As time goes on the Wife and I wanted to get away from the tent ends and we saw a used 2018 X213 on the Fretz website and wound up trading in and buying the 213. The entire experience was no pressure and hassle free! Our Salesman Lou Levine was GREAT!!! We cant say enough about the Fretz experience. I could have purchased closer to my home in Jersey, but it was worth the trip to PA!! Thanks Lou!
We recently had our first visit for service at Fretz which was a 550 mile drive from Maine. On our way to a scheduled maintenance check we encountered a problem with our use of propane which put a damper on our first road trip. Fretz team worked us in a day early and fixed our issue so our adventure could continue. The staff at Fretz could not have done more for us. Thank you to a team that still knows what customer service really is! See you again but hopefully not to soon ☺️🚐
Quite an impressive amount of RV'S. Mary the saleswoman knew her stuff & seemed to recognize possibly need a month to decide. Tough decision but good place to see what's available in person.
This is my second purchase with Fretz Rv. First time was not a great experience. This time I had the honor of working with Mary. She was kind, caring and educated on all the units. I will be working with Mary agian in a few year when with upgrade to a fifth wheel!!
Doug stayed on getting us in for 2 warranty issues. Drop off and pick up was a breeze and problems fixed!
My husband, John, and I recently purchased a used class A motorhome from Fretz RV and had an outstanding experience from start to finish. This was our second purchase from Fretz RV and we always work with Lou Levine. Lou Levine is the best in the business, he always goes above and beyond in every detail, he was incredibly knowledgeable and attentive, making sure all our questions were answered and that we felt confident in our purchase. The owner, Steve Fretz even took the time to email us twice to ensure we were being well taken care of. It’s rare to see that level of customer care from an owner and it really made us feel valued. The service department did an amazing job getting our unit ready, checking to make sure everything was in perfect working order. And Lou took the time to walk us through all the features ensuring we were comfortable before we left. Our experience at Fretz RV was exceptional and we highly recommend them to anyone in the market for an RV. The entire team is professional, caring and truly dedicated to customer satisfaction , Brenda and John Holcomb
We recently purchased a 2023 Renegade Vienna 25 TBN from Lou Levine at Fretz RV and had an incredible experience with both the vehicle and the dealership. We couldn’t be happier with our decision, and it’s all thanks to the fantastic support we received from Lou. First and foremost, the Renegade Vienna 25 TBN is a beautifully designed vehicle, the interior is nothing short of a masterpiece. But what truly sets this experience apart is the outstanding support we received from Lou Levine and Fretz RV. Lou’s knowledge, patience, and exceptional customer service made the buying process smooth and enjoyable. Lou was there to answer all our questions and ensured we were fully informed about our purchase. Their dedication to helping us find the perfect motorhome was remarkable. In summary the 2023 Renegade Vienna 25 TBN is a dream on wheels, and the exceptional support provided by Lou Levine and Fretz RV made our entire experience truly exceptional. If you’re looking for a motorhome that combines style, functionality, and reliability, this is the one.
Tech support is absolutely great! I called in with question about solar charging battery profiles. Doug put me in contact with Dennis who knew exactly the answer I was looking for.
They had the RV parts I needed at a good price; friendly and helpful salespeople. I'll be back!
Friendly and knowledgable
Great service
Me and my wife are first time RV buyers and had a lot of questions about what kind of RV we could afford for our travel plans .Our salesman Jerry spent a couple hours one day showing me all the different class B RV’s, the different options available, how they operated and had me take one for a test ride. And a week later did the same thing when I brought my wife with me! They gave us a great price on a Pleasure Way which is perfect for our needs. The day we picked it up Jerry spent a lot of time showing us how everything works and took us to the store where they explained everything we would need as first time RVers . We were more than satisfied with the whole experience!!
Really enjoyed the experience of buying a used RV at Fretz. Staff was very nice and knowledgeable and went through the RV carefully. On the spur of the moment I asked to see a few other RVs and they were quite willing to show them to me. Only issue and thus a rating of 4 was that one tire seemed to be low and they checked it and filled it up, but then, I came to find that all of the tires were low--by about 15 psi. I was told that a general check of the RV would be done, but this was not. The tires have held their pressure for 400 miles and several weeks, so it wasn't the tires, just the attention to getting them to the right pressure. Overall it was a good experience, I appreciate their education, finding me a good loan rate and the discount in their store when I bought the RV.
We have been looking for a camper for over 3 years now. We ended up at various dealers throughout both Pennsylvania and New Jersey over the course of this time. Everyone seemed to he pushy and want to close a sale without fully listening to us. They often took us to trailers well outside our budget and weight range/length. A friend finally recommended we reach out to Fretz RV. We ended up on the phone with Lou Levine and when we showed up he was fully prepared with over 10 campers that would fit within our budget and check off a majority of our boxes. He listened to our concerns and even knocked a few off of this list himself. Over the course of the next few weeks we would be spending a lot of time with him to find the right camper. He was honest, patient, and super friendly and awesome to work with. We feel like we gained a friend in the process! While working with him, he received numerous phone calls and text messages from previous customers who have his personal contact information and he helps them through with any questions or issues. This is even months and years after selling a camper to them in some cases. We ended up reaching out to him our first trip with a question and he helped us tremendously within minutes over the phone. We have already recommended many people work with him that we know when looking for an RV. If we ever decide to upgrade we will definitely be seeking him out to work with again. Outside of Lou with sales everyone there was extremely friendly and great to work with. The men in the store were all knowledgeable and willing to give us their personal contact information if we ran into any issues while on the road. We can’t recommend Fretz enough if you are considering an RV!
Small town look with big town Customer Service. Happy to do business with them
Thank you Harris and the team at Fretz RV for making our RV purchase smooth, informative and easy. We never felt pressured or had any questions go unanswered through the process. The pricing was fair, we never felt like we were being upsold and left with confidence that Fretz Rv will have our backs on this journey. Thank you!
Love my 2024 LTV Wonder MBL! Mary Stevens was a great sales and delivery person. Delivery experience was not rushed and all questions were answered in a prompt manner.
Purchasing our RV from Mary was a very great experience. We knew exactly what we wanted. We filled out the credit app online, got our approvals and everything within an hour or 2. Filling out the paperwork was so easy once we went to the office. Mary gave us a great demo of our RV and we were off to enjoy.
It was a much appreciated relief to work with Fretz RV to purchase our RV. They went way beyond the norm to accommodate us during an unexpected health crisis. I hope this will be our one and only RV, but if we ever decided to make a change I would gladly return to Joe Hooven at Fretz RV. They have quite a nice store to get your accessories and supplies too.
Absolutely fabulous interaction with everyone at Fretz. Easy to talk to and all questions answered.
Great service! Very responsive and easy to work with. Recommend!
My wife and I could not be happier with the attention and service we received from Fretz RV when purchasing a used 2017 Pleasure-Way Sprinter van. Mary was our primary contact. Mary and the Fretz RV team thoroughly inspected the van and found a couple items that needed to be fixed prior to our purchase. They provided complete transparency on the items that needed attention and that provided us great comfort. There was a minor issue after the purchase and Fretz RV made it right. Customer service is a priority for this business…from Jim who picked me up at the airport, to Pete & Ben in the service department and Mary being there every step of the way. We couldn’t have asked for more and we are thrilled with our new (to us) Sprinter van.
From the moment we walked in, we were treated like family! Our salesman, Harris, was just wonderful! He went above and beyond for my husband and I! We just cannot thank him enough! Everyone took such great care of us from the showroom to the detail shop. We will never go anywhere else. They made it the enjoyable experience that it should be. Thank you Fretz family, Harris, Matt (installed our hitch), and Kimmy in the shop!
This first timer found Fretz RV to be friendly, sincere & informative. From RV sales, RV store, (one time 15% discount for accessories) and RV hitch instruction. I am excited about my new Ember 22ETS. Perfect absolutely not, but then who is. Based on this experience up to this moment, I absolutely would recommend Fretz RV and my salesman Jerry Gonzalez.
About two years ago my husband and I visited Fretz RV where we were introduced to Joe Hooven. We were looking for a Class B motorhome to travel to VA and TX where our son's live with their families. Joe was very kind, knowledgeable and very very patient as we were new to the RV world and had a lot of questions. He showed us quite a few Class B's and some C's to compare, gave us a lot to think about. Unfortunately, we had some family health issues and that took the motorhome out of the budget. But, we received occasional emails from Joe over those two years asking how we were doing and to give him a call if we ever needed his service. Fast forward to May 2024, we made an appointment with Joe and returned to Fretz. Joe found us, (after showing us lots of Class B's) a beautiful Leisure Travel Unity Van Class B+ which was perfect for us. I wanted to write this review with the background info because that is what drew us back to Fretz. The kindness, and the friendly attitude, the patience, all made it a very pleasant experience. We had so many questions and Joe went over all the features again and again. When we picked up the RV the Service Department had done an excellent job, they were meticulous in fact. Brian in Finance helped us close the deal with all the paperwork, with a smile I might add. Overall just a very pleasant experience to start our RV life. We just got back from our Grandson's Ice Hockey Tournament, had a great time, no creepy hotels for us, and they all loved spending time at the RV between games. Five Stars plus Joe, thanks again. Carl and Susan S.
From deciding to embark on this cross country adventure to dropping off the keys, it was an easy, seamless operation! Lou Levine knows his stuff! He was ALWAYS available for a phone call to answer my questions. He never made me feel foolish if I needed clarification on something. The vehicle was clean and ran well with no problems. I highly recommend renting from Lou at Fretz…it just doesn’t get any easier!
For our first camping experience we couldn't have chosen a better place than Fretz to rent our RV. The vehicle was beautiful with fantastic storage and conveniences. The customer service was beyond anything i would have expected. We had many on-the-road questions which were pleasantly answered. It was reassuring to have their support. Thank you, Lou!
Very friendly , informative and make the whole process smooth.
Nice people always helpful
The team at Fretz are fantastic! We had visited several dealers and looked at several models while trying to decide what we wanted. We came in with a used unit mind, didnt care for it...looked at 4 other used units, and ended up driving away towing a brand new fully covered unit for not much more than the 6 year old unit we thought we wanted. Chris S went above and beyond to help us, and not once did we feel unwelcomed. He spent the entire day on 2 different Saturday's working with us, not to mention the numerous emails and texts. Everyone we came into contact with made us feel like a friend. We would definitely recommend them.
We had a wonderful experience at Fretz RV Sales. The salesman Pete, was awesome. Very professional, personable and knowledgeable. We knew which RV we wanted to look at and Pete took us to it and explained how everything worked. The sales process was easy and there was no pressure at all. We took our used RV up and hooked to our new one and again had the units workings explained. The finance process was easy. We got our dream RV and even won a door prize and a sales prize that included a tv, a Blackstone grill and a box of utensils. Overall a very easy and pleasant experience and I would highly recommend Fretz RV for all of your needs whether it be a new trailer or parts and supplies.
Very nice staff. Gets you through the process without problems. Dreams come true. Thanks to Fretz!
They are always friendly and helpful at Fretz.
Service and assistance was great. Bronson came in on his day off to help me take Delivery. Great experience
Great dealership for getting a new RV. Met with multiple salesman at Hershey Show representing ALL the different brands Fretz has. Not disappointed. As a first time buyer, all of our questions were answered along with ones we did not know to ask. Final pick up was pleasant and informative. Have not yet had any warranty issues, but so far, so good.
To me, customer service is the most important part of any transaction. Mary and Brian exceeded my expectations. Not only did Mary take her time going over all aspects of the motorhome, but she also helped (by helped I mean did all the hard work herself) re-winterize the unit as I was headed back to an area far colder than PA. I could go on with all the little ways Fretz RV, especially Mary made my first-time buying experience superb, but you should probably just find out for yourself.
Chris S was a pleasure to work with. He was patient and answered all of my questions. I definitely recommend that you see Chris when you stop by.
We enjoyed every moment of thus experience. From the first showing of the fifth wheel to figuring out all the other things involved in purchasing it. Lou by far has been thee best person I have dealt with when buying either a car, truck or camper. Thanks again for everything and making this a painless process.
This by far was the best buying experience my wife and I have had in buying a new travel trailer. Mark are salesman was great, never felt any pressure to buy. He answered all the questions we had and responded to are emails and phone calls very quickly. They even gave us more for are trade in then any other RV dealers that we talked too. Which help us make the decision easier to buy from Fretz RV. We had one little problem on delivery day but it was resolved quickly and in a timely matter. If you are in the market for a new or used RV give Fretz RV a call and ask for Mark in sales, you will not regret it.
I gave a 5 star rating because 10 stars were not available. I live in Wisconsin and bought a used camper from Fretz. So before driving to Pennsylvania, I had a lot of questions. Mary was phenomenal in getting all of my questions answered before the trip and during the transaction. She explained things so well during the walkthrough and has been available after the sale for questions that have come up. My only regret is I can’t use Fretz as my dealer for ongoing service because of how far away they are. I definitely recommend them!!!
Great experience. Worked with Lou. Very nice. Lots of experience. Met at RV show then followed up at dealer. Bought used Tellaro class B van. Very pleased with purchase.
Excellent experience purchasing an RV from Fretz! They not only have a huge selection but have top notch employees who know their stuff & go out of their way to assist every step of the way. Jerry was super knowledgeable and helpful, gathering every bit of info we needed before we made our first visit. Chris was amazing & walked us through every detail to know about enjoying and maintaining our new RV. Eric, in the finance department, had obviously dealt with all the paperwork 1000 times and was patient and helpful with navigating all of that piece of our purchase. There is also a convenient & huge RV supply store on site and we received a generous coupon to use (along with some fun Fretz swag!) It was quite a distance to travel from our home in northeast NJ but was well worth the trip!
We drove in from CT after having an unpleasant experience with a local dealer. Harris & Brian were amazing, took great care of us beginning to end, and made the whole experience easy and enjoyable. Best part - they beat the CT dealers price by a significant amount. We will definitely be back the next time we're in the market for an RV
We just purchased a 2021 Winnebago micro minie from fretz rv. What a awesome experience from the sales People to delivery. The sales people were very helpful and not once try to push a sale on us. They Answer every question we had. Would 100% recommend going there for your Rv
This is our third trailer from Fretz. We enjoy doing business with them. They are helpful and we trust them.
Bought our 1st rv. Needed a lot of explanation on how various systems work. Chris Strickler was an excellent salesperson who took the time with two novices answering the same questions multiple times. A pleasant buying experience.
Everyone at Fretz was friendly, helpful and professional. They got us exactly what we wanted in a camper van
I normally do not do reviews, but I have to here with Fretz RV and their staff, specifically Chris Stricker. From his patience with our search to the attentiveness and constant communication through to purchase and delivery, he was fantastic. And this was DURING/BETWEEN two RV shows where many of the staff, including him were traveling. And lastly, if the service representative that set my WDH up in the rain (at the tail end of the workday) and walked through it with me is any indication of overall service at Fretz, we will be in good hands. Thank You
Mary and Lou made the RV shopping experience so easy. We are first time buyers, and Mary spent hours with us, showing us different options and educating us on the pros and cons of their many different models. We never felt any pressure whatsoever to put a deposit or buy anything. When we made our final choice and purchased a new travel trailer, they again spent hours with us, teaching us all about the features, and how to operate our new unit. I highly recommend Fretz for their knowledge, selection, and helpfulness, and no-pressure approach.
Amazing experience!! Everyone was wonderful and the camper is just what we were looking for!! Would definitely recommend for all your RV/camper needs!!
Outstanding service, above and beyond all expectations. Thorough information. Not at all what I am used to when buying a new to me car. No hassle, no pressure, lots of patience for issues from my side, like the post office lost a cashiers check which dragged out the buying process. I especially want to thank Mary Stevens.
Fair pricing, well informed and friendly staff, full scope of services. I would definitely buy from them again. BTW Lou Levine is a super star. Ask for him!
Great price and service.
Entire team at Fretz worked diligently to make our purchase and delivery experience a pleasure. Specifically Chris Stricker was super thorough and committed to getting us answers to all of our questions.
I just wanted to share my experiences with fretz rv. Now i will say this is over due review. It has almost been a year since we brought our RV from Fretz but when i look back. I am so glad and overwhelmed with joy that we research and waiting until my husband and i met chris at fretz. Because he want above cuatomer service for us. He made us feel like we were not crazy for buying an RV. Or old. My husbamd and I are starting our lives together on this crazy adventure of living in an RV. Chris made sure that we were taken care of at every single step of the process. He even still answers our phones if we have any questions. If you want to feel like family and get want you really want go see Fretz. But i will say ask for Chris because i will never forget how grateful i am that i got to meet and buy from him. He made the whole RV buying process exciting and meaningful. Love the youngs. Ps. If you see an RV called the Rooster, gave us a way or a thumbs. We love our RV.
Top of the line product a real gem
Love this place awesome customer service recommend totally
Mark Phillips did an excellent review of all of the features of the Rv we purchased. Thanks Mark, you represented your dealership well and displayed a wealth of knowledge about the particular unit we purchased.
My wife and I purchased our Class C motorhome at Fretz because of the great service department. We've returned for upgrades and services and enjoyed wonderful experiences. Keep up the good work 👍
Dave was knowledgeable and extremely helpful. We purchased a model we were not aware of and are very happy. We highly recommend Fretz and Dave.
I purchased a travel van from them a couple years ago. I called them to ask a question about the batteries because I was replacing them and ran into an issue. Nate, from the shop, took time out of his day to look into the issue and get back to me with exactly the information I needed to complete my job. Thanks a ton Nate, you saved me a huge headache.
Fretz was so welcoming! Fretz and their employees made the shopping and purchasing process nice and smooth. Chris Stricker did an amazing job helping us find the perfect camper. He was very resourceful and made us comfortable with coming back for help at anytime! Can’t wait to continue purchasing and getting work done by this wonderful community!
Mary was extremely professional, knowledgeable and made us feel great about our purchase. It was like being a member of the family. I would highly recommend traveling a little further than your local RV center to check these guys out.
We just bought our first travel trailer and Mary Stevens could not have been more helpful. We met at the Hershey show at the end of a very long Saturday. She and her team were very patient even though it was "closing time"! And Mary's been great ever since. I bought a Winnebago Access TT. Mary spent the best part of an entire Friday afternoon taking me all through the unit, inside and out to make sure I understood everything. I couldn't have had a better experience so far. Also, being a first-time owner, Kyle took extra time to show me the Blue Ox hitch system and how it worked. He also showed me how to use my brake controller and went over all the safety stuff and reassured me I could "do it!". He was obviously very experienced and a great teacher. I'm really happy and would definitely recommend Fretz RV to a friend.
Lou was an absolute pleasure to work with! Very knowledgeable, no haggling… excellent experience! Will absolutely be back when it’s time to buy again!
Picked up my Roadtrek Zion 2 days ago. Fretz TV gave me a great experience. I have to start with my salesman, Chris Stricker. From the Hershey show, Chris took great care of me. Kept me updated on the progress of the build. My walk thru was very thorough. Chris was patient and allowed me to go over the 4 pages of prepared questions and notes I had brought. Henry at the store was also very knowledgeable. I got a full tour of the store and learned so much from him. I felt supported and taken care of the entire day. I highly recommend this dealership. They have a knowledgeable team who are also all nice.
Mary was very knowledgeable, attentive, helpful, and kind. We appreciate good customer service!
Fretz RV made the purchase of my travel trailer as easy and enjoyable as it possibly could be. They are a true class act. I will return there for future business and recommend them to anyone looking for a recreational vehicle.
I’m very happy with the sales service that we were provided with. I would like to thank Bronson Strampel for the excellent service he gave us and Fretz RV.
I only stopped in to check a few trailers out, but have to say that Mark Phillips, a salesman at Fretz, was fantastic to deal with. No pressure, no manipulations, just showing off their products. I am still unsure of my ideal vehicle, but would absolutely take my business to Mark when the time comes.
The experience of buying our first camper was easy and convenient at Fretz. I looked online first and then went in to see what I liked. Lou was our representative and he was terrific! He was kind and personable and taught us a lot. The guys that hooked everything up for us was also very nice, knowledgeable, and helpful.
Was a perfect experience from start to finish purchasing my RV. I highly recommend buying from Fretz RV.
We recently purchased a Leisure Travel Vehicle. Given that we are on the west coast communication was key. Mark Phillips did an awesome job answering our questions and reviewing the ins and outs of our RV once we were on site. We appreciate the experience of dealing with knowledgeable, professional people committed to making the buying process smooth and professional. If we were younger we would expect to purchase again without hesitation.
On 9/27/23 my husband and I took delivery of the most awesome RV ever, a 2024/2023 LTV Wonder. Our salesman was Mark Phillips. After we turned in our rental car we tried to get an Uber but they said there wasn’t any available…I then called Mark. A few minutes later Mark came to the rescue in his own personal vehicle. My husband is handicapped but you should have seen Mark take care of him…it was like having a personal nurse. When we got to Fretz and finished up the paperwork with Brian Strampel who was patient, kind and friendly, Mark drove our Wonder to a convenient spot for my husband to get in. After asking my husband for permission, Mark moved my husband’s feet/legs so he could get in the Wonder (with practice he will be able to do that himself). Mark explained everything about the Wonder and when explaining all the things in the inside, he made sure to include my husband. Mark asked if my husband wanted to come out of the Wonder to learn about the outside (he was willing to extract my husband after working so hard to get him in). There was no need for my husband to come outside because when we got to the campground I would be setting up camp. Mark gave us his card with his phone number and said if we ever needed anything or had any questions to give him a call. When other people say that you know they don’t really mean it…Mark meant it. I just wanted you to know who was selling your RVs and what a good representative he is.
We've rving for over 40 years. Dealing with Fretz RV brought the memories of when dealerships treated you like a friend and wanted you to come back. Sales people are well informed with products and if a question is brought up they will work to get the correct answers quickly. The unit was clean and in working order when we walked through, no saw dust or wire cuttings found laying around. We would recommend Fretz RV for first time buyers or long time buyers.
Seamless buying experience, and Mary was a pleasure to work with.
Frets Rv always does a 1st rate job. Please doing business with them. If your in the market for a RV see Harris
Nice selection of New or used RV's and accessories. Friendly knowledgeable staff. Thank you Pete and Lisa! Would buy again there. Highly recommended!
This was my first time buying an RV so I wasn't sure what to expect and I've heard horror stories with RV dealers in general. But with FRETZ RV I was blown away by the down-to-earth professionalism the entire team brought to the transaction. My Sales person (Harris) was fantastic and spent all the time needed to get me comfortable with the purchase. Additionally, Harris new all the systems of my Leisure Travel Van systems and trained me up so I was very happy driving out of the RV lot! Brian in the Finance department did a great job, both financing and warranty process was smooth. I am also an owner of a Family run business and I appreciated doing business with them!
From beginning to end Bronson made sure I had a positive experience buying my first camper! He even arranged for delivery and setup for us! 10/10 highly recommend!
Purchased a new Winnebago Micro Minnie from Fretz. Salesman, joe Hooven, was knowledgeable, patient, and great to work with. Closing, delivery, and hookup with a weight distribution hitch was fast and easy with good information and instruction. Very pleased and grateful for the experience and service.
My wife and I recently purchased a 2024 Jayco Eagle 28.5 RSTS fifth wheel camper from Fretz's. Our sales consultant Mary Stevens was absolutely fabulous throughout the entire process. Her product knowledge was excellent as well as her access to resources to address any technically specific questions that we had. What impressed us the most was once the purchase process was done, both Mary and Fretz's in general made it clear that if we had any product questions or issues/concerns with our camper, that they would be more that happy to assist. We can't wait to take our first trip!! Thank you!!!
My wife and I are new to RVing. We rented a RV to tryout before making any decisions to purchase. Our salesman, Lou Levine, was extremely helpful and a pleasure to deal with during the whole process. He took the time to answer our (many) questions and to explain the workings of the Roadtrek van we rented. Lou even walked our dog for us when we returned the van so we could unload our belongings back into our car..lol. Overall, a great experience with Lou and Fretz RV!
Purchased 2021 winabago from Al papa last week. A few issues at 1st and I became a little jumpy. I must say Al and Eric,Gary,and Pete responded so well it made me feel a bit to cranky. These guys are really solid. I previously purchased my trade at the place next next door where I was also very satisfied. They were a tough act to follow and the guys at Fretz did just great. my salesman was Al. He’s a perfect gentleman. a good town to buy an rv
Wonderful experience for these 1st time campers! Fretz is a very friendly and fair RV dealership. We had finally decided on a Leisure Travel motorhome, and they are the closest dealers to us (2.5 hours away). Jerry walked us through all of the models, answering all of our 1000 questions with humor and patience. Delivery day he spent 3 hours with us going over the systems. The whole closing was a fun experience. Highly recommend Jerry Gonzalez and Fretz RV!
Fretz RV’s Service department was very responsive to all my questions reference technical instructions to the maintenance that they had completed. They were also flexible when I picked up the trailer after maintenance completion.
Great service and great staff
Lou was extremely helpful in guiding us towards RV choices that best accommodated my mobility needs. Lou was informative & helped us navigate decisions without any sales pressure (something I greatly appreciated). Today was delivery day & Jim transported the RV to our back yard; Jim’s planning, patience & execution were amazing. I’m looking forward to living in the RV during our extensive home renovation!
Great experience...a lot of choices and great prices
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